AI AGENTS FOR SME
Your Customer Messages at 10 PM. Your Agent Answers at 10:01.
Ongito builds custom AI agents for small and medium businesses worldwide — deployed on WhatsApp, LINE and your website. They reply in seconds, qualify leads and book appointments, including outside office hours.
Typically live in 7–14 days.
Your Agent, Your Choice, or Ours.
AI Customer Service Agent
AI Voice Agent
Review & Reputation Agent
AIO Agent
Lead Generation Agent
Custom CRM & Dashboard
AI agents trained on your data
Trained on your data. Your team stays in the loop.
- BartoWater's perfect tonight. Anything new?
- AnthonyAll workflows ran clean today. Two new leads came in.
- AnthonyBoth got a reply within seconds.
- BartoNice. Manchan found 3 new AI prompts where Ongito should show up.
- ManchanThat's my AIO watch. Every week I check what ChatGPT and Perplexity answer about AI agents.
- AnthonyLet's get Espuma writing for them. I'll track if we appear.
- BartoI'll make the visuals. Fresh, orange, a little sunglasses energy.
- AnthonyDeal. Brief for Daniel at 9 AM.
- BartoHe'll wake up to good news again.
Built on your information. We train each agent on your own data: your services, your policies, your past conversations and your CRM. It answers from what you have confirmed, not from generic guesses, and hands over to a person when it does not know.
Every day, they talk it through. Our agents go over what worked and what needs attention, then send a short update to your team. When there is nothing to fix, the update is simple: a line or two, so your team can read it in seconds.
At our own company, that meeting happens at the Onsen. At the foot of Mount Fuji, Manchan reports what ChatGPT, Perplexity and Google's AI are saying about Ongito. Pajarin reports what our competitors are doing. Anthony checks that our workflows ran as they should. Guara joins from his stone, because robots and hot water don't mix. The AI suggests, people decide.
Every month, the full report. We read the real conversations, retrain the agent on what your customers actually asked, and report what changed.
See what an agent trained on your data would handle first.
Get your free 30-minute auditWhat We've Built
From automated research agents to customer-facing chatbots, see what we have built for real businesses. Every project starts with a real problem: too much manual work, a market that’s hard to enter, or a team stretched thin trying to do everything at once. We come in, map the gaps and build the systems that close them. No generic templates, no off-the-shelf software that almost fits. Just custom solutions built around how your business actually works.
Integrations
Automation
AIO
Agents
HOW WE WORK
From First Call to Live Agent in 3 Steps
No jargon. No six-month projects. You know the plan before you commit to anything.
01
Free Audit, 30 Minutes
We map how leads reach you today and where they go cold: web forms, WhatsApp, LINE, your inbox, and whatever your CRM is doing with them. We look inside HubSpot, Pipedrive, Salesforce or the spreadsheet you are really running on, and check what happens to an enquiry that arrives at 10pm on a Saturday. Then we show you the two or three automations worth building first. You leave with a written blueprint, no obligation.
02
Build, 7 to 14 Days
We build your agent and wire it into the stack you already pay for. Conversations run on WhatsApp, LINE and your website. Every contact, note and booking syncs back to HubSpot, Pipedrive, Salesforce or Airtable, so your CRM stays the single source of truth. Where you need new pipeline rather than faster replies, we add sourcing and enrichment with Apify, Clay and Apollo, and connect it all through Make and Zapier. Weekly demos, so nothing is a surprise.
03
Optimise, Over Time
Your agent goes live and we keep working on it. We read the real conversations, fix the edge cases, retrain the prompts on the questions your customers actually ask, and tune the routing and enrichment rules in Clay, Apollo and your CRM. Every month you get a report on what changed, what the agent handled on its own, and what we are testing next. It gets better the longer it runs.
See it in action
It's 11:42 pm. Your agent is still working.
A customer messages after hours. Here is what happens next, with nobody on shift.
- 1A message arrivesAny hour, any channel. Nobody needs to be on shift.
- 2It answers as your businessHours, services and availability, straight from your own knowledge base.
- 3It qualifies the enquiryReason, timing and contact details, captured inside the chat.
- 4It passes on what it shouldAnything sensitive goes to your team with the whole conversation attached.
- 5It books the visitStraight into your calendar, confirmed to the customer.
- 6You hear about itA WhatsApp alert to you, and the lead saved in your CRM.
This is an example conversation. Your agent is trained on your own services, hours and tone of voice, and you own the system and the data.
See what we would automate →Stop Losing Customers to Slow Replies
Book a free 30-minute audit. We’ll map your lead flow, find your biggest leak, and show you exactly what an AI agent would fix — with real numbers.
No obligation. No sales pressure. You keep the blueprint even if you never hire us.
