LINE AI Chatbot for Small Businesses in Japan
A customer messages your LINE Official Account at 10 PM. Your agent answers at 10:01 — in Japanese or English, every night, without you.
Live in 7–14 days · Fixed price · Built in Tokyo
Japan Runs on LINE. Most Small Businesses Still Answer It by Hand.
Your customers do not email and they do not fill in forms. They open LINE. Around 98 million people in Japan use it every month — roughly three in four of the country — and they expect a reply the way they would get one from a friend.
So enquiries land in the evening, at weekends, in the middle of service. You answer the ones you catch. The rest sit unread until morning, by which point the customer has booked with whoever replied first.
Source: LY Corporation, the company that operates LINE.
An Agent That Knows Your Business, Not a Menu of Canned Replies
We train it on your actual prices, hours, services, policies and past conversations — then put it on your LINE Official Account.
Answers the questions you answer forty times a week
Hours, prices, access, parking, what is included, whether you take walk-ins. In the customer’s own language.
Takes bookings and puts them in your calendar
Checks availability, confirms in the chat, writes it to Google Calendar or your booking system, and sends the reminder.
Works in Japanese and English in the same thread
Domestic customers and inbound visitors get the same agent. It follows whichever language they open with, and switches mid-conversation if they do.
Hands over to you when it should
Complaints, unusual requests, anything outside what it was trained on — it stops, tells the customer a human is coming, and pings you.
Logs every conversation to your CRM
HubSpot, Pipedrive, Salesforce, Airtable or a Google Sheet — so you can see what people actually ask before they buy.
Runs on your website and WhatsApp too
Same agent, same training, extra channels. Useful the moment you have customers outside Japan.
Not a Website Widget With a LINE Sticker on It
We work inside the LINE ecosystem the way your customers use it — Official Accounts, rich menus, and LINE Ads when you want to fill the top of the funnel as well as answer it.
LINE Official Account
We work inside your existing OA — or set one up and take you through verification if you do not have one yet.
Rich menus that match the agent
The tap-menu at the bottom of the chat and the agent share one script, so customers never hit a dead end.
Clean human handoff
The agent steps aside inside the same LINE thread. No “please email us instead”, no lost context.
Businesses Already Running This
<30 sec
Photography studio
First reply to every enquiry, 24/7 — down from hours.
+300%
Real estate agency
Lead generation in the first 30 days. Average time on page up 400%.
100%
Rural accommodation
Every enquiry gets an immediate, accurate first reply — in the guest’s language.
One Price, Published. Ask Anyone Else and See What Happens.
Every build includes agent training, deployment, CRM integration, 30 days of post-launch support, and monthly optimisation and retraining.
Most LINE builds start here
Customer Service Agent
$2,100
setup, then $560/month
- One agent, one channel, one CRM integration
- Trained on your content and past conversations
- Japanese + English
- Live in 7–14 days
If you want bookings and follow-up too
Growth
$4,900
setup, then $1,120/month
- Two connected agents, multi-channel
- Custom dashboard
- A/B testing on the conversation flow
From First Call to a Live LINE Agent in Three Steps
STEP 01 · 30 MINUTES
Free audit
We map where your enquiries come in and where they leak out, then send you a written blueprint. Yours to keep whether or not you hire us.
STEP 02 · 7–14 DAYS
Build
We train the agent on your business and connect it to LINE and your CRM. You see a working demo every week.
STEP 03 · MONTHLY
Optimise
We read the real conversations each month, retrain on what customers actually asked, and report what changed.
Frequently Asked Questions
The questions we get asked on every first call. If yours is not here, ask it in the form below — a person answers.
Do I need a LINE Official Account?
No. If you have one we work inside it. If you do not, we set it up and take you through verification as part of the build — it does not add to the price.
Does it answer in Japanese and English?
Yes, in the same thread. It follows whichever language the customer opens with and switches if they do. Other languages are available on request.
What if it does not know the answer?
It says so, tells the customer a person will follow up, and notifies you. It is built not to guess — a wrong answer costs you more than a slow one.
How long until it is live?
7 to 14 days from the point we have your content. You will see a working demo before the end of the first week.
Can I use this outside Japan?
Yes. The same agent runs on WhatsApp and your website. LINE matters if your customers are in Japan, Thailand or Taiwan — otherwise we would point you at WhatsApp first.
Is there a long-term contract?
No. The monthly covers hosting, optimisation and retraining, and it is month to month.
Do you run LINE Ads as well?
Yes. Our Ads Agent handles Google, Meta, LINE, Yahoo Japan and Display — bid optimisation, budget reallocation, creative testing and weekly reporting. Ads fill the LINE account, the agent answers it.
Do you have agents for my industry?
We have agent suites built for real estate, auction and retail, which cuts the build time. Everything else is built from scratch on your content — which is most of what we do.
Can I add more agents later?
That is how most clients do it. Start with customer service on LINE, add voice, reviews or lead generation once you can see it working.
Find Out What Your LINE Account Is Costing You
Thirty minutes, no pitch. We look at how enquiries reach you today, where they go unanswered, and what an agent would actually change. You leave with a written blueprint either way.
